Blood Over Bright Haven - Illustrated Deluxe Edition

Remaining Surveys Going Out!
9 months ago – Mon, Jun 16, 2025 at 06:58:21 AM

Hey there, folks!

Since the smoke test over the weekend was a success, we'll be sending out ALL remaining surveys today! It may take a little bit for Backerkit to process them, so we appreciate your patience!

Just to reiterate a couple of the tips from our last update, if you don't see your invite email show up by the end of the day today, please take a look at the following:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. If you don't see anything come through from Backerkit check your spam folder first.
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]".  If you're not seeing the email from Backerkit, check to see if your email address looks like one of these. If it does, we recommend that you first change that email in Kickstarter so you avoid any future issues.
• Once you've checked both of those things send us a message here or send an email to [email protected] to let us know what your updated email address is.

Going Forward

Here is what you can expect in the coming months as we work on fulfilling this project.

• First, please remember that we operate on a 12-14 month production and fulfillment schedule.
• As we get all of the products made, you can expect to see an update from us one to two times a month. So stay tuned here for all the latest!
• Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
• With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. ❤️

Pledge Over Time - 4th Payment
9 months ago – Fri, Jun 13, 2025 at 07:29:36 AM

Final Pledge Over Time Payment!

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.

Preparing to send out Surveys...

Also, we're just about ready to start sending out surveys, but the last piece of that process is what's called a smoke test. To do this, we send out surveys to about 5% of backers to make sure everything in Backerkit is working as it should and that we haven't broken anything. We'll be conducting this test over the next 24-48 hours. If everything goes well, you can expect the rest of the surveys to go out by Monday at the latest!

While we do that, here are a couple of things to keep in mind:

• Spam Folder: Survey emails can occasionally find their way to your spam folder. Once we announce that all surveys have gone out, if you don't see anything come through from Backerkit, check your spam folder first.
• Apple ID Email Addresses: If the email address tied to your Kickstarter account is a secure Apple ID address, the survey email may be blocked entirely. The email addresses look something like this:  "[email protected]". Again, once all surveys go out, if you're not seeing the email from Backerkit, check to see if your email looks like one of these. You can try contacting Kickstarter support to change that, though we've seen backers have mixed results.
• If either of the above situations is the case, or you can't find your email invite at all, please email [email protected] to let us know, and we'll get that straightened out for you.
• If you send us a message on Kickstarter, we will request that you send the message to our support email instead. Thank you.

A Note on our Support Availability...

There are a couple of us who monitor support emails. We'll introduce ourselves in a future update, but for the moment, we want to fill y'all in on our availability.

First, we work 8am-4pm EST, Monday-Friday, excluding all US Holidays. If you contact us via email ([email protected]), you can expect us to reply in 3-5 business days, though typically much sooner than that.

Pledge Over Time - 3rd Payment
10 months ago – Thu, May 29, 2025 at 06:38:47 AM

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.

GETTING SUPPORT...

Pledge Over Time - 2nd Payment
10 months ago – Fri, May 16, 2025 at 10:22:28 AM

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to Kickstarter’s support team here.

GETTING SUPPORT...

That's a Wrap!
10 months ago – Mon, May 05, 2025 at 06:03:30 AM

Hey there, folks!

It's been an absolutely wild ride this month, and we could not be more floored at the final results of the campaign - we hope you feel the same! In the final hours, you've helped us raise more than $350,000! Thank you all so, so much! We cannot wait to get started on this book!

MOVING FORWARD...

Here is what you can expect in the coming weeks and months.
 

• First, Kickstarter will begin processing payments for your pledges. That will take approximately 2 weeks. If you did not use Pledge Over Time, this will be the full amount of your pledge. If you opted to use Pledge Over Time, this will be the first 1/4 of your total pledge.
• If you selected Pledge Over Time, your second payment will be on or around May 16th, followed by your third payment on or around May 30th. Your final payment will be processed on or around June 13th.
• Once the final payment has been made for Pay Over Time backers, we will send out all surveys to the email addresses you have attached to your Kickstarter account. We expect this to occur by the June 23rd.
• Answer your survey questions and grab any extra Add-Ons you want. For those of you asking how to make your tier selections, you'll do that here.
• As we get all of the products made, you can expect to see an update from us 1-2 times a month. So stay tuned here for all the latest!
• Once we have the products and are ready to start fulfillment, we will post an update and send an email giving everyone 48 hours to update their addresses if needed. Once that window closes, you will not be able to update your address yourself and will need to contact us directly to make those changes.
• With addresses locked, we will start packing and shipping. This final step will take some time. We appreciate your patience. <3

As a reminder, if you have questions about the Pledge Over Time feature, you can visit this help center article for more information or reach out to the Kickstarter’s support team here.

Please be aware that the times mentioned above are estimates. We try to stick to them as much as possible, but sometimes it takes an extra day or two to move on to the next phase of the process.

 

 

GETTING SUPPORT...

Finally, if you require assistance with your pledge or have another question that does not pertain to Pledge Over Time, please send an email to [email protected]. We’re open Monday-Friday, 8am-4pm EST and will be happy to help however we can (it usually takes 3 to 5 business days to get back to you, but we do answer all tickets in need of a response). :D